southwestairchive asked:
This is a CBS 60 Minutes feature on Herb Kelleher and Southwest Airlines that originally aired on October 15, 1989. In part two, 60 Minutes correspondent Steve Kroft details Southwest's history, fierce competitive nature and "Southwest Effect," and it and Herb's relationship with Employees. Those interviewed are Herb, Flight Attendants Paula Phillips, Mary Goins, and Deborah Franklin, and America West Airlines' then-Chairman and CEO Ed Beauvais. Included are excerpts from the "Southwest Shuffle" video, the predecessor to the "Just Plane Fun Shuffle" video recently highlighted on The Consumerist. Part 1: www.youtube.com
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8 responses so far ↓
1 ouyebut0 // Jun 7, 2010 at 4:23 am
Tree for Sale
Gates Imma let you finish but Herb is the greatest CEO of all time!
2 TVWXMAN32 // Jun 7, 2010 at 6:30 am
Aquatic Plants
All bosses and CEO can take a lesson from this guy. I have had such shitty bosses at some jobs. Nice to see he is such a leader. Love SW!!!!!
3 StuUngar // Jun 7, 2010 at 10:13 am
Low Price Bromeliads
“That’s really not the case. If we were (trying to put them out of business), we would’ve.”
Most awesome quote ever by a CEO.
To this day, Southwest offers fast connections & the cheapest fares.
Recently I found a discount fare to California using United. Got stuck with baggage fees, & got stuck in Cali an extra day. Last time that happened, SW simply changed my flight for free.
United charged me $220 for the change. It was cheaper to buy a one way through SW. I only fly SW from now on…
4 TheTravellingCanuck1 // Jun 9, 2010 at 10:21 am
Flower Seeds
To the (former) CEO of America West. You complain about how WN screwed you over…look where you are now. Absorbed with US Airways, one of the worst airlines in the country.
Go Southwest, fly with love!
5 macflyfilm // Jun 10, 2010 at 5:15 am
Cheap Shrubs
Good CEO.
6 rcriddell // Jun 12, 2010 at 7:45 pm
Ferns Spore
loved it.
7 terencelaoshi // Jun 14, 2010 at 10:46 am
herb
Love him! Good luck to Herb. The airline industry has an inflated view of itself based on the fact that it’s had its customers over a gun barrel for so many years. (Yes, I know he’s retired)
8 LeonPua // Jun 15, 2010 at 7:44 am
Cheap Shrubs
awwsomeness
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